Terms & Conditions
Last Updated: April 2024
1. Acceptance of Terms
By accessing and using the HY Ayurveda website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website.
2. Checkout Process
Our checkout process requires you to provide accurate information including name, address, phone number, and pincode. You must verify your phone number via OTP before completing your order. All orders are subject to availability and confirmation.
3. Product Information
HY Ayurveda is an Ayurvedic supplement. Results may vary from person to person. We recommend consulting a healthcare professional before use, especially if you have pre-existing medical conditions or are taking medication.
4. Pricing and Payment
All prices are in Indian Rupees (INR) and include applicable taxes. We accept payments via Credit/Debit Cards, UPI, Google Pay, and Net Banking. Prices are subject to change without notice.
5. User Accounts
You are responsible for maintaining the confidentiality of your account information. All orders placed through your account are your responsibility.
6. Prohibited Conduct
You may not use our website for any illegal purposes or to harass, abuse, or harm others. Reselling products without authorization is prohibited.
7. Disclaimer
HY Ayurveda is a dietary supplement and not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary.
Return & Refund Policy
Last Updated: April 2024
1
Days 1-7: Full refund for unopened products
2
Days 8-15: Store credit or exchange only
3
After 15 days: No returns accepted
Conditions for Return
• Product must be unopened and in original packaging
• Return request must be initiated within 7 days of delivery
• Proof of purchase (order ID) is required
• Shipping costs for returns are borne by the customer
Refund Timeline
1
Return Request Submitted
2
Product Pickup (2-3 business days)
3
Quality Check (2-3 business days)
4
Refund Processing (5-7 business days)
Non-Returnable Items
• Products that have been opened or used
• Products damaged due to customer mishandling
• Products purchased more than 7 days ago
How to Initiate a Return
Email us at returns@hyayurveda.com with your Order ID and reason for return. Our customer support team will guide you through the process.
Shipping & Cancellation Policy
Last Updated: April 2024
Delivery Timeline
Metro Cities: 2-4 business days
Tier 2 Cities: 3-6 business days
Remote Areas: 5-8 business days
Shipping Coverage
We ship across India. Currently, we do not offer international shipping.
Shipping Charges
Orders below ₹1000: ₹50 shipping
Orders above ₹1000: Free shipping
Order Processing
1
Order Confirmation - Immediate
2
Order Processing - 24-48 hours
3
Shipping - Tracking ID provided
Cancellation Policy
✓
Before Shipping: Full refund within 2-3 business days
⚠️
After Shipping: Cancellation not possible; return after delivery
❌
After Delivery: Follow Return & Refund Policy
How to Cancel an Order
Contact our support team via WhatsApp or call within 12 hours of placing the order. Provide your Order ID for quick processing.
Tracking Your Order
Once your order is shipped, you will receive a tracking ID via WhatsApp and email. You can also track your order using the Order ID on our website's tracking section.
Service Details
• Customer Support Hours: Monday to Saturday, 10 AM - 7 PM
• Response Time: Within 2 hours during business hours
• Escalation: For unresolved issues, email escalation@hyayurveda.com
